NZ's Most Popular Keep-It-Simple Accounting Software

Cashbook Complete won’t start

If you’re unable to start Cashbook for any reason, reinstalling the software will usually fix the problem:-

  1. Download the latest version
  2. Install the software
  3. Restart your computer

Reinstalling doesn’t affect your data or registration.  However, it’s always a good idea to do a backup first, if you can.

If you see a message that the “Microsoft Access Runtime is Missing” when starting Cashbook, please click here.

If the problem continues after reinstalling the latest version, please contact support and let us know which version of Windows you’re using and what the error messages say, etc.  The more information you can provide, the better.

Note:  Please check that your system meets the minimum requirements.

Important Info for Gmail Users

If you use a Gmail address with Cashbook, please click here and follow the steps under the “Gmail” heading to continue sending emails from Cashbook using a Gmail address.